ICT Support Analyst

Department: ICT

Date added: 11 February, 2019

Posted by: Farhan Daudi


Nucleus Commercial Finance was founded in 2011 to provide UK SMEs with alternative funding options. No bureaucracy, no rigidity: we support growing companies with the finance they need to flourish. Our specialists have substantial banking and investment experience. As such, we understand how to structure long-term funding that helps your business grow. 

At Nucleus, we combine the stability of bank finance with the flexibility and speed of P2P platforms. We’re completely transparent, won’t mask hidden costs with low interest rates. We are an exciting expanding company set on growth and maximising our potential to become an exceptional key partner in business.


We are looking for an experienced ICT Support Analyst to join our new ICT Service Team. As a rapidly growing company, we are in the position to in-house our current out-sourced services, and we are looking for the right person to come in at the start of this big change to support senior management to embed this change. Once in place, this role will take responsibility for managing the day-to-day ICT services required for our business in the UK. 

Reporting to: ICT Operations Manager


  • Work with ICT Operations Manager to establish the processes for the new ICT Service Team
  • Support the ICT Operations Manager to migrate the out-sourced ICT services to in-house by October 2019
  • Be the main resource for dealing with issues for UK staff within the allowed timescales
  • Querying the service team jobs to identify common and root causes, and suggesting changes to resolve problems at source
  • Liaising with suppliers as required to resolve issues
  • Assist future projects for changes to ICT and core systems


Essential technical skills:

  • High levels of proficiency with MS Office and Microsoft Desktop operating systems
  • Experience managing cloud-based services, including:
    • Microsoft Exchange Online and Office365
    • VOIP telephony systems (preferably Horizon or similar)
    • File sharing (preferably SharePoint or similar
  • Experience with administration of Active Directory
  • Knowledge of other common office ICT, including VOIP telephony, conference call facilities, software installation and new user hardware set up. 
  • A minimum of 2 years hands-on service desk experience up to 2nd Line support

Essential non-technical skills:

  • A ‘customer-first’ attitude that is patient and supportive of staff, who have a range of technical proficiency
  • Ability to identify the root cause of issues and suggest changes to resolve problems at source
  • Motivated to expand their knowledge and support the ICT Operations Manager with a range of projects and changes for the business

Preferred skills:

  • ITIL qualification would be a bonus

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