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Senior Debt Collections Manager

Department: Risk/Collections

Date added: 4 January, 2019

Posted by: Farhan Daudi

ABOUT NUCLEUS


Nucleus Commercial Finance was founded in 2011 to provide UK SMEs with alternative funding options. No bureaucracy, no rigidity: we support growing companies with the finance they need to flourish. Our specialists have substantial banking and investment experience. As such, we understand how to structure long-term funding that helps your business grow. 

At Nucleus, we combine the stability of bank finance with the flexibility and speed of P2P platforms. We’re completely transparent, won’t mask hidden costs with low interest rates. We are an exciting expanding company set on growth and maximising our potential to become an exceptional key partner in business.

THE ROLE


We are looking for a dynamic, forward-thinking individual to join a dedicated team of hard workers with easy going personalities, to reach common goals of excellence and achievement. 

Reporting to: Risk Manager

MAIN DUTIES AND RESPONSIBILITIES ARE (BUT NOT LIMITED TO):

  • Manage the accounts receivable cases with an aim to reduce outstanding debt by contacting customers who are in arrears to resolve outstanding payments via telephone, letter and e-mail.
  • Work with customers to resolve issues whereby direct debits that have been cancelled or failed.
  • To be able to negotiate payment terms.
  • Reduce and maintain the number of debtor days to acceptable levels/targets.
  • Resolving customer complaints in order to minimise losses.
  • Liaise with external legal organisations when dealing with queries arising from legal action.
  • Working with other teams within Nucleus, including Risk and Sales to assist with payment queries and settlement requests.
  • Ensuring customer records are kept fully up-to-date.
  • Undertake any ad hoc administration duties to ensure the smooth running of the department when and as required.

WHAT EXPERIENCE DO YOU NEED FOR THIS ROLE?


  • Excellent communication skills with ability to follow through on difficult decisions.
  • Collections/Credit Control experience is required.
  • Knowledge of contracts and an understanding of UK Insolvency and consumer credit laws would be highly advantageous.
  • Ability to work within structured processes managing tasks efficiently and effectively.
  • Skilled in negotiation.
  • Adaptable, self-motivated team player.
  • Strong analytical skills.
  • High attention to detail.
  • Be proactive and acts on own initiative and have good problem-solving skills.
  • Ability to cope with change, be flexible and handle difficult situations.

IT SKILLS REQUIRED


  • Excel (min of intermediate preferred)
  • Word (min of intermediate preferred)
  • Experience of using CRM systems
  • Outlook



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