No. For all products, deals and additional information can only be submitted via myNucleus. If you want to make a change to any deal, you can do so using the ‘Edit Proposal’ function in myNucleus.

Yes. We will clearly outline the reason for all declined deals. This will ensure that you are aware of whether the business qualifies for a Nucleus loan. We are working to further improve this and add more details related to decline reasons in myNucleus.

Introducer fees will be paid along with the deal if the invoice has been sent. If not, we will be paying all commission invoices once a month.

We need bank statements no older than 120 days from the date of the application. Currently, to ensure a quick turnaround on deals, we are only accepting bank statements via open banking.

We need details for all signatory Directors. To ensure quick payouts, we suggest you include details for all Directors in myNucleus.

We need details for all shareholders > 25%.

The amount needs to state the total BIP applied for by the business / lenders on behalf of the business under BBLS, CBILS, CLBILS and CCFF.

Automated decisions are only possible if the customer:

- Is a Limited Company - Uses open banking - Enters details for all Directors accurately and  - Uploads the latest full accounts

Yes, please email this request to: [email protected]

Changing your password is easy. Simply click the ‘forgot your password’ link on the login page of myNucleus to change your password.  

Adding new users is simple. Please email your request to [email protected] with the following details for every new user.

• First name
• Last name
• Email address
• Telephone number
• Position in company   

To remove users, please email your request to [email protected] with the following details.

• First name
• Last name
• Email address
• Telephone number
• Position in company